# What to do if I bought the wrong package?

If you bought the wrong package, please contact our official email: support@piaproxy.com and provide the following information: Username Currently purchased package Order number Which package do you want to change to Problems encountered during purchase: Please let us know the reason why you bought the wrong package, which will help us improve our service and avoid similar situations. After receiving your information, our customer service staff will help you solve it.[User Guide](https://www.piaproxy.com/help/user-guide/buy-problem/).
