LogoLogo
English
English繁體中文
English
English繁體中文
  • Overview
  • Proxy Knowledge Guide
    • Getting Started
      • Points redemption tutorial
      • Main interface introduction
      • Purchase Tutorial
      • Get a proxy
      • Available regions
      • How to set up a non-repeated proxy on the client
      • How to set the port number
      • Favorites Tutorial
      • Detailed tutorial on how to generate CDK
      • MacOS Installation Tutorial
      • Program settings
      • API guide
      • Setup Tutorial
      • How to add a process proxy to Google Chrome
      • How to change your password？
      • How to register and log in
      • How to create a sub-account
      • PIA S5 Proxy's new custom enterprise package purchase tutorial
    • Payment Guide
      • Singapore payment
      • Malaysia payment
      • Cryptocurrency Payment
      • Credit Card Payment
      • Southeast Asia Payment
      • Latin American Payment Tutorial
      • Korean Payment Tutorial
  • SOCKS5 Proxy
    • IP Extraction
    • Integration Tutorial
      • Fingerprint browser
        • Adspower
        • Nstbrowser
        • Gologin
        • ClonBrowser
        • Hubstudio
        • MuLogin
        • MaskFog
        • Dolphin{anty}
        • BitBrowser
        • Nestbrowser
        • IDENTORY
        • Antbrowser
        • Surfinite
        • OctoBrowser
        • IndigoBrowser
        • Sessionbox
        • HideMyAcc
        • Hidemium
        • ixBrowser
        • Antik
        • MoreLogin
        • VMLogin
        • MBbrowser
        • Genlogin
        • XLogin
        • Incogniton
        • Ghost browser
        • YunLogin
        • Lalicat
      • Browser
        • Brave
        • Google Chrome
        • Waterfox
        • Maxthon
        • M9IE browser
        • Asterip
        • Yandex browser
        • MASQ browser
        • Hydraproxy
        • Opera GX
        • Tor Browser
        • Vivaldi
        • Microsoft Edge proxy settings
      • Simulator
        • LDPlayer
        • NoxPlayer
      • Proxy Manager
        • Shadowrocket
        • Postern
        • Proxifier
      • Operating System Settings
        • Linux
        • Macos
        • Windows
  • Static ISP Proxy
    • IP Extraction
    • Integration Tutorial
      • Fingerprint browser
        • Adspower
        • Nstbrowser
        • Gologin
        • ClonBrowser
        • Hubstudio
        • MuLogin
        • MaskFog
        • Dolphin{anty}
        • BitBrowser
        • Nestbrowser
        • IDENTORY
        • Antbrowser
        • Surfinite
        • OctoBrowser
        • IndigoBrowser
        • Sessionbox
        • HideMyAcc
        • Hidemium
        • ixBrowser
        • Antik
        • MoreLogin
        • VMLogin
        • MBbrowser
        • Genlogin
        • XLogin
        • Incogniton
        • Ghost browser
        • YunLogin
        • Lalicat
      • Browser
        • Brave
        • Google Chrome
        • Waterfox
        • Maxthon
        • M9IE browser
        • Asterip
        • Yandex browser
        • MASQ browser
        • Hydraproxy
        • Opera GX
        • Tor Browser
        • Vivaldi
        • Microsoft Edge proxy settings
      • Simulator
        • LDPlayer
        • NoxPlayer
      • Proxy Manager
        • Shadowrocket
        • Postern
        • Proxifier
      • Operating System Settings
        • Linux
        • Macos
        • Windows
  • Long Acting ISP Plan
    • IP Extraction
    • Integration Tutorial
      • Fingerprint browser
        • Adspower
        • Nstbrowser
        • Gologin
        • ClonBrowser
        • Hubstudio
        • MuLogin
        • MaskFog
        • Dolphin{anty}
        • BitBrowser
        • Nestbrowser
        • IDENTORY
        • Antbrowser
        • Surfinite
        • OctoBrowser
        • IndigoBrowser
        • Sessionbox
        • HideMyAcc
        • Hidemium
        • ixBrowser
        • Antik
        • MoreLogin
        • VMLogin
        • MBbrowser
        • Genlogin
        • XLogin
        • Incogniton
        • Ghost browser
        • YunLogin
        • Lalicat
      • Browser
        • Brave
        • Google Chrome
        • Waterfox
        • Maxthon
        • M9IE browser
        • Asterip
        • Yandex browser
        • MASQ browser
        • Hydraproxy
        • Opera GX
        • Tor Browser
        • Vivaldi
        • Microsoft Edge proxy settings
      • Simulator
        • LDPlayer
        • NoxPlayer
      • Proxy Manager
        • Shadowrocket
        • Postern
        • Proxifier
      • Operating System Settings
        • Linux
        • Macos
        • Windows
  • Resdential Proxy{Traffic Plan}
    • Session Types
    • Authentication method
    • Endpoint generator
    • Whitelist Usage Tutorial
    • User Account and Password Usage Tutorial
    • Integration Tutorial
      • Genlogin
      • Lalicat
      • YunLogin
      • Undetectable
      • VMLogin
      • Morelogin
      • Antik
      • Hidemyacc
      • Hidemium
      • IDENTORY
      • Maskfog
      • Mulogin
      • Hubstudio
      • Gologin
      • Nstbrowser
      • Dolphin{anty}
      • DIcloak
      • NestBrowser
      • ClonBrowser
      • ixBrowser
      • Bitbrowser
      • AdsPower
  • Free Tools
    • PIA Client
      • How to extract IP using client
      • Download
    • Group Control APP
      • User Tutorial
      • How to download Mobile Group Control
  • Troubleshooting
    • Dynamic proxy IP cannot connect
    • Google Authenticator Tutorial
    • Tutorial on testing static IP proxy connection failure
    • PIA client line issues
    • Reasons for non-receipt of payment
    • Client cannot connect to server
    • IP network speed problem
    • Incorrect IP detection location
    • How to solve login problems
    • How to find file information in the PlA client
  • Common Problem
    • Buy problem
      • Why has my service been stopped?
      • How does PIA S5 Proxy charge?
      • Where can I get the invoice after purchase?
      • How long does it take for the IP balance in my account to expire?
      • What to do if I bought the wrong package?
      • How long does it take to receive my proxy balance or activate my account?
      • What if I paid the wrong account?
      • What does a residential proxy do?
      • What should I do if GB/IP has not been credited to my account after I have completed my cryptocurren
      • What payment methods do you accept?
      • Can I get a refund?
      • After my referred client pays on your site, will the IPs be immediately credited to my balance?
      • Do you offer a trial?
    • Product Issues
      • Can I use the proxy in any browser?
      • What is the difference between static IP and dynamic IP?
      • The difference between socks5 proxy and long-term ISP.
      • How often do you update your proxy?
      • How many threads/connections can your proxy use simultaneously?
      • Can PIA products search for IP addresses by postal code?
      • Why is your IP fraud score so high?
      • What types of IP does pias5Proxy provide?
      • Does PIA product support use in simulators?
      • Can I turn off Google Authenticator?
      • How to detect local IP address?
      • Do you support account and password mode
      • Can I share a PIA account with a friend?
      • How to change password
      • How to change email address
      • Does the client support Windows 7 system?
      • Do you support UDP protocol?
      • Where can I check the IP after purchasing it?
      • How to use socks5 proxies?
      • How long is a dynamic IP valid?
      • Can I only buy proxies from certain countries?
      • What is the use of residential proxies?
Powered by GitBook
On this page

Was this helpful?

  1. Common Problem
  2. Buy problem

Why has my service been stopped?

If your service is suspended, and you make a payment before suspension, there is most likely a billing issue. If so, please contact our support for further assistance.User Guide.

PreviousBuy problemNextHow does PIA S5 Proxy charge?

Last updated 2 days ago

Was this helpful?