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  • Overview
  • Proxy Knowledge Guide
    • Getting Started
      • Points redemption tutorial
      • Main interface introduction
      • Purchase Tutorial
      • Get a proxy
      • Available regions
      • How to set up a non-repeated proxy on the client
      • How to set the port number
      • Favorites Tutorial
      • Detailed tutorial on how to generate CDK
      • MacOS Installation Tutorial
      • Program settings
      • API guide
      • Setup Tutorial
      • How to add a process proxy to Google Chrome
      • How to change your password？
      • How to register and log in
      • How to create a sub-account
      • PIA S5 Proxy's new custom enterprise package purchase tutorial
    • Payment Guide
      • Singapore payment
      • Malaysia payment
      • Cryptocurrency Payment
      • Credit Card Payment
      • Southeast Asia Payment
      • Latin American Payment Tutorial
      • Korean Payment Tutorial
  • SOCKS5 Proxy
    • IP Extraction
    • Integration Tutorial
      • Fingerprint browser
        • Adspower
        • Nstbrowser
        • Gologin
        • ClonBrowser
        • Hubstudio
        • MuLogin
        • MaskFog
        • Dolphin{anty}
        • BitBrowser
        • Nestbrowser
        • IDENTORY
        • Antbrowser
        • Surfinite
        • OctoBrowser
        • IndigoBrowser
        • Sessionbox
        • HideMyAcc
        • Hidemium
        • ixBrowser
        • Antik
        • MoreLogin
        • VMLogin
        • MBbrowser
        • Genlogin
        • XLogin
        • Incogniton
        • Ghost browser
        • YunLogin
        • Lalicat
      • Browser
        • Brave
        • Google Chrome
        • Waterfox
        • Maxthon
        • M9IE browser
        • Asterip
        • Yandex browser
        • MASQ browser
        • Hydraproxy
        • Opera GX
        • Tor Browser
        • Vivaldi
        • Microsoft Edge proxy settings
      • Simulator
        • LDPlayer
        • NoxPlayer
      • Proxy Manager
        • Shadowrocket
        • Postern
        • Proxifier
      • Operating System Settings
        • Linux
        • Macos
        • Windows
  • Static ISP Proxy
    • IP Extraction
    • Integration Tutorial
      • Fingerprint browser
        • Adspower
        • Nstbrowser
        • Gologin
        • ClonBrowser
        • Hubstudio
        • MuLogin
        • MaskFog
        • Dolphin{anty}
        • BitBrowser
        • Nestbrowser
        • IDENTORY
        • Antbrowser
        • Surfinite
        • OctoBrowser
        • IndigoBrowser
        • Sessionbox
        • HideMyAcc
        • Hidemium
        • ixBrowser
        • Antik
        • MoreLogin
        • VMLogin
        • MBbrowser
        • Genlogin
        • XLogin
        • Incogniton
        • Ghost browser
        • YunLogin
        • Lalicat
      • Browser
        • Brave
        • Google Chrome
        • Waterfox
        • Maxthon
        • M9IE browser
        • Asterip
        • Yandex browser
        • MASQ browser
        • Hydraproxy
        • Opera GX
        • Tor Browser
        • Vivaldi
        • Microsoft Edge proxy settings
      • Simulator
        • LDPlayer
        • NoxPlayer
      • Proxy Manager
        • Shadowrocket
        • Postern
        • Proxifier
      • Operating System Settings
        • Linux
        • Macos
        • Windows
  • Long Acting ISP Plan
    • IP Extraction
    • Integration Tutorial
      • Fingerprint browser
        • Adspower
        • Nstbrowser
        • Gologin
        • ClonBrowser
        • Hubstudio
        • MuLogin
        • MaskFog
        • Dolphin{anty}
        • BitBrowser
        • Nestbrowser
        • IDENTORY
        • Antbrowser
        • Surfinite
        • OctoBrowser
        • IndigoBrowser
        • Sessionbox
        • HideMyAcc
        • Hidemium
        • ixBrowser
        • Antik
        • MoreLogin
        • VMLogin
        • MBbrowser
        • Genlogin
        • XLogin
        • Incogniton
        • Ghost browser
        • YunLogin
        • Lalicat
      • Browser
        • Brave
        • Google Chrome
        • Waterfox
        • Maxthon
        • M9IE browser
        • Asterip
        • Yandex browser
        • MASQ browser
        • Hydraproxy
        • Opera GX
        • Tor Browser
        • Vivaldi
        • Microsoft Edge proxy settings
      • Simulator
        • LDPlayer
        • NoxPlayer
      • Proxy Manager
        • Shadowrocket
        • Postern
        • Proxifier
      • Operating System Settings
        • Linux
        • Macos
        • Windows
  • Resdential Proxy{Traffic Plan}
    • Session Types
    • Authentication method
    • Endpoint generator
    • Whitelist Usage Tutorial
    • User Account and Password Usage Tutorial
    • Integration Tutorial
      • Genlogin
      • Lalicat
      • YunLogin
      • Undetectable
      • VMLogin
      • Morelogin
      • Antik
      • Hidemyacc
      • Hidemium
      • IDENTORY
      • Maskfog
      • Mulogin
      • Hubstudio
      • Gologin
      • Nstbrowser
      • Dolphin{anty}
      • DIcloak
      • NestBrowser
      • ClonBrowser
      • ixBrowser
      • Bitbrowser
      • AdsPower
  • Free Tools
    • PIA Client
      • How to extract IP using client
      • Download
    • Group Control APP
      • User Tutorial
      • How to download Mobile Group Control
  • Troubleshooting
    • Dynamic proxy IP cannot connect
    • Google Authenticator Tutorial
    • Tutorial on testing static IP proxy connection failure
    • PIA client line issues
    • Reasons for non-receipt of payment
    • Client cannot connect to server
    • IP network speed problem
    • Incorrect IP detection location
    • How to solve login problems
    • How to find file information in the PlA client
  • Common Problem
    • Buy problem
      • Why has my service been stopped?
      • How does PIA S5 Proxy charge?
      • Where can I get the invoice after purchase?
      • How long does it take for the IP balance in my account to expire?
      • What to do if I bought the wrong package?
      • How long does it take to receive my proxy balance or activate my account?
      • What if I paid the wrong account?
      • What does a residential proxy do?
      • What should I do if GB/IP has not been credited to my account after I have completed my cryptocurren
      • What payment methods do you accept?
      • Can I get a refund?
      • After my referred client pays on your site, will the IPs be immediately credited to my balance?
      • Do you offer a trial?
    • Product Issues
      • Can I use the proxy in any browser?
      • What is the difference between static IP and dynamic IP?
      • The difference between socks5 proxy and long-term ISP.
      • How often do you update your proxy?
      • How many threads/connections can your proxy use simultaneously?
      • Can PIA products search for IP addresses by postal code?
      • Why is your IP fraud score so high?
      • What types of IP does pias5Proxy provide?
      • Does PIA product support use in simulators?
      • Can I turn off Google Authenticator?
      • How to detect local IP address?
      • Do you support account and password mode
      • Can I share a PIA account with a friend?
      • How to change password
      • How to change email address
      • Does the client support Windows 7 system?
      • Do you support UDP protocol?
      • Where can I check the IP after purchasing it?
      • How to use socks5 proxies?
      • How long is a dynamic IP valid?
      • Can I only buy proxies from certain countries?
      • What is the use of residential proxies?
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  1. Common Problem
  2. Buy problem

What if I paid the wrong account?

Please send your username, order number, and payment receipt to our official email address support@piaproxy.com and we will handle it for you.User Guide.

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Last updated 8 days ago

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