Reasons for non-receipt of payment

The payment was successful but not received. Here are some possible reasons that may cause this situation

Possible reasons for successful payment but not received

Delayed arrival time:

The payment system needs time to process the transaction, and there may be delays.

Please wait patiently for a while, usually 2-3 days after the payment is successful

The handling fee is too low:

The handling fee given to the third-party payment platform is too low. Too low will cause a long time to the official platform. The specific arrival time is unknown, up to 2 months. It is recommended to give the third-party platform a higher handling fee

The payment address of the order creation does not match the regional chain transaction ID address

The payment information and the payment information need to be exactly the same, including the account name, account number, transaction address, etc.

If the transaction address does not match, please check whether your transaction ID is correct in time and whether you have paid the wrong platform.

Network problem

During the payment process, if the network connection is unstable or interrupted, the transaction information may not be successfully transmitted to the payment system. Please check whether your network connection is normal and try to pay or query the transaction status again.

If the above information is correct and the payment is successful but not received, please provide the following information and send it to email: [email protected]

• PIA account:

• Order number:

• Transaction ID:

• If you cannot find the transaction ID, please contact the third-party payment platform

• Screenshot of the successful payment receipt:

After receiving your information, our customer service staff will help you solve the problem