Incorrect IP detection location

We take the detection results of ipinfo.io as the detection rules, database update time and update frequency of different websites may be different, resulting in different detection results.

Please go to ipinfo.io to check whether your IP information is consistent with the purchase location. If the result does not match your expectations, please contact the official email in time: support@piaproxy.com We will further check and solve the relevant problems. When contacting the email, please send the following information:

  • PIA account:

  • Purchased IP details, port, username, password

  • Detection website:

  • Screenshot of the problem:

You can check the correct IP location in the following link.

Ipinfo IP query (https://ipinfo.io/)

After receiving your information, our customer service staff will help you solve the problem

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